Customer Service Representative
3 days ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team in the life science industry.
About Our CompanyOur company, Michael Page, is a globally renowned organization with over 5000 employees worldwide. We specialize in providing cutting-edge solutions and services designed to improve the quality of life for our customers.
Key Responsibilities:- Handle inbound customer inquiries with accuracy and efficiency
- Provide information about products and services
- Manage customer complaints and resolve them promptly
- Identify and escalate priority issues
- Document all interactions and transactions with customers
- Follow up on customer interactions where necessary
- Maintain customer service standards in line with company policies
- Collaborate with team members to ensure a seamless customer service experience
- Process orders and returns within SAP
- A strong background in customer service within the life science industry
- Excellent communication and interpersonal skills
- High attention to detail
- Ability to handle customer complaints and issues
- Proficiency in using customer service software and databases
- Strong problem-solving skills and ability to think on their feet
- Financial ad-hoc experience is desirable
- $65,000-$72,000 Plus super
- A hybrid role offering the flexibility to work from home 1 day per week
- Ferntree Gully Location
- Monday to Friday full time permanent position
This is an excellent opportunity for a Customer Service Representative to grow their career in the life science industry. The salary range is estimated at $70,000 plus superannuation benefits, reflecting the competitive market rate for this role in the Ferntree Gully area.
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