Senior Claims Leadership Role

4 days ago

Melbourne, Victoria, Australia beBeeStrategic Full time $90,000 - $120,000
Job Overview

This is an opportunity to lead the future of our claims operations and influence positive change across the insurance landscape.

As a key member of our team, you will play a pivotal role in setting the direction and delivering strategic objectives across our business for Insurance operations.


Key Responsibilities
  • Drive strategic direction and continuous improvement initiatives across insurance operations.
  • Lead and mentor teams, fostering a high-performance, customer-centric culture.
  • Develop and implement best practice claims handling with a focus on improved outcomes and reduced duration.
  • Partner with industry peers to strengthen our insurance capability and reputation as a thought leader.
  • Ensure compliance with regulatory frameworks and embed strong risk management practices.
  • Build collaborative relationships with key stakeholders to deliver aligned, customer-first solutions.

Required Skills and Qualifications
  • 5+ years' leadership experience in Life Insurance operations within large, complex organisations with strong background in claims and/or underwriting in Life Insurance.
  • Proven ability to lead change, manage ambiguity, and deliver transformation.
  • Demonstrated capability in stakeholder engagement at senior levels.
  • Exceptional leadership skills, with a track record of motivating and developing teams.
  • Strong commercial acumen, analytical mindset, and problem-solving ability.
  • Proven customer focus and a strategic mindset with excellent communication and negotiation skills.
  • Commitment to quality, risk management, and customer-centric outcomes.

Benefits
  • FlexiWorks – enabling employees to work in the office and at home.
  • Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave.
  • Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
  • Talent Referral Program.
  • Salary Sacrificing via Superannuation.
  • Employee Assistance Program.
  • Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support.
  • Employee discounts – Access discounted rates and offers from a variety of providers.
  • Novated Car Leasing.

Join Our Culture

We value diversity and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics.

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