VIC | Senior Warranty Claims Manager

Warranty Team Manager Position Summary:

The successful candidate will be responsible for overseeing the efficient handling of warranty claims across all regions. This role requires a strategic leader who can manage equitable distribution of warranty claims and ensure adherence to timelines.

As the Warranty Team Manager, you will oversee compliance with regulatory and company policies while maintaining our high standards of service. You will act as the escalation point for complex or high-stakes claims and directly manage a team of 4.

This position is ideal for an experienced professional with expertise in leadership, communication, and stakeholder management. The successful candidate will have the ability to thrive in a fast-paced environment and drive results through effective leadership and problem-solving skills.

• Leadership & Oversight: Provide strategic leadership to the National Warranty Team, ensuring clarity of objectives, team alignment, and performance excellence.
  
• Warranty Claims Management: Oversee nationwide warranty claims, ensuring thorough investigation and resolution. Liaise with builders, trades, and stakeholders to ensure compliance and quality standards are met.
  
• Stakeholder Engagement: Build strong relationships with internal teams, insurers, and partner trade network. Actively communicate with all parties to uphold the company's reputation.
  
• Reporting & Analysis: Deliver insights on warranty claim trends and recurring issues to senior management. Support the development of improved warranty-related processes.

• Completion of Relevant Education: Degree in a relevant field such as business administration, engineering, or construction management.
  
• Extensive Trade and Building Background: Proven experience in the building industry, including knowledge of domestic and commercial building processes, compliance requirements, and industry standards.
  
• Experience (10+ years) in the Building and/or Insurance Industry: Demonstrated expertise in warranty claims management, leadership, and stakeholder engagement.
  
• Understanding of Statutory Building Regulations & Requirements: Familiarity with Australian building codes, standards, and tolerances.
  
• Previous Experience Working with and Implementing Quality Assurance Systems: Proven track record of implementing quality assurance systems to Australian Codes, Standards, and Tolerances.
  
• Extensive Knowledge of Domestic and Commercial Building Processes, Compliance Requirements, and Industry Standards: Expertise in building regulations, codes, and standards.
  
• Strong Understanding of the Nuances of Insurance Building, with Experience Managing Complex Claims: Proven ability to manage complex warranty claims and deliver solutions.
  
• Proven Leadership Experience, Motivating and Guiding Teams to Success: Strong leadership skills, with experience in motivating and guiding teams to achieve goals.
  
• Excellent Stakeholder Management Skills, Adept at Balancing the Needs and Expectations of Diverse Parties: Ability to build strong relationships with diverse stakeholders.
  
• Exceptional Organizational Skills with the Ability to Manage Multiple Priorities: Proven ability to prioritize tasks and manage multiple projects simultaneously.
  
• Strong Analytical and Problem-Solving Skills to Assess Complex Claims and Deliver Solutions: Expertise in analytical and problem-solving skills to assess complex warranty claims.

This is a full-time opportunity that offers a competitive salary package. The successful candidate will have the opportunity to work with a dynamic team and contribute to the growth and success of the organization.

We are seeking a highly skilled and experienced Warranty Team Manager to join our team. If you are a motivated and results-driven individual with a passion for leadership and stakeholder engagement, we encourage you to apply.

Located in Derrimut, Victoria, Australia.

Mid-Senior level.