Customer Service Manager
7 days ago
About the Role:
We are seeking a highly skilled Customer Service Manager to join our team at DXC Technology Australia Pty Limited. As a key member of our claims management team, you will be responsible for delivering exceptional customer service and ensuring the highest level of satisfaction for our internal and external customers.
Key Responsibilities:
- Lead a team of customer service representatives to achieve exceptional customer satisfaction and service delivery.
- Develop and implement strategies to improve customer service and experience.
- Collaborate with cross-functional teams to ensure seamless service delivery and resolve customer complaints.
- Provide coaching and training to customer service representatives to enhance their skills and knowledge.
- Monitor and analyze customer feedback and service metrics to identify areas for improvement.
Requirements:
- Relevant tertiary qualification in business or related discipline.
- Proven people management experience at a senior level.
- Financial management skills.
- Experience analyzing and interpreting statistical and performance-related data.
- Strategic ability and planning and execution skills.
- Technical knowledge/industry experience: sound understanding of crucial agent remuneration drivers, case management model of practice, and computer skills.
About DXC:
DXC Technology is a leading provider of IT services and solutions. We help global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.
Our Culture and Benefits:
We are committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship. We offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.
We are an Equal Opportunity Employer:
We welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
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