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Customer Service Manager

2 months ago

Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

About the Role

We are seeking a highly skilled Customer Service Manager to join our team at DXC Technology Australia Pty Limited. As a key member of our claims management team, you will be responsible for delivering exceptional customer service and ensuring the highest level of satisfaction for our internal and external customers.

Key Responsibilities

  • Lead a team of customer service representatives to achieve exceptional customer satisfaction and service delivery
  • Develop and implement strategies to improve customer service and experience
  • Collaborate with cross-functional teams to resolve customer complaints and issues
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge
  • Monitor and analyze customer feedback and service metrics to identify areas for improvement

Requirements

  • Relevant tertiary qualification in business or related discipline; or equivalent experience
  • Proven people management experience at a senior level
  • Financial management and analytical skills
  • Experience in coaching and developing customer service teams
  • Strong communication and interpersonal skills

About DXC Technology

DXC Technology is a leading provider of IT services and solutions. We are committed to delivering exceptional customer service and experience to our clients. Our team is passionate about making a difference and we are seeking like-minded individuals to join us.

Our Culture

We value diversity and inclusion and are committed to creating a workplace that is inclusive and respectful of all employees. We offer a range of benefits and programs to support our employees' physical and mental well-being, including flexible working arrangements and employee assistance programs.