Strategic Client Manager

3 weeks ago

Sydney, New South Wales, Australia dentsu Full time

Job Title: Client Partner

Job Description:

dentsu is a network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy through five global leadership brands; Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.

Merkle are a team of dreamers, doers, and deliverers. Our collaborative and agile ways of working mean you'll develop versatile skills and be exposed to new and exciting thinking. Combine that with a pioneering spirit aimed at making a positive impact on brands, society & each other – and you'll soon realise why we're at the forefront of the digital economy.

We are now excited to invite applications for the role of Client Partner with our awesome team in Sydney or Brisbane. Selling Professional Services for technology and delivery capability, this role will see a strong focus on Adobe Marketing Cloud (AMC), Headless Tech Solutions and Digital Transformation programmes.

The Role:

As our next Client Partner, your role will be pivotal in driving the success of our clients' digital experiences and the growth of new business for Merkle. You will work closely with our Chief Growth Officer and other practice leaders to establish strong partnerships with existing clients, and to acquire new business. Ensuring engagements are underpinned by rigorous business-sponsored processes and outstanding communication to deliver high levels of customer satisfaction, consistently exceeding expectations.

Responsibilities:

  • Create ambitious customer strategies and AMC, Headless, Dig Transformation solutions that result in a commercial uplift for our digital transformation practice.
  • Contribute significantly to the realization of revenue goals by identifying, pursuing, and winning new customers
  • Identify and strategically grow existing accounts through introduction of Merkle services and technology
  • Understand and measure pipeline vs existing, manage targets and revenue growth
  • Action all engagement opportunities as they are presented, ensure new work is successfully captured acted upon
  • Collaborate with craft leaders, sales teams, and alliance leads to ensure a unified growth plan and delivery

About You:

  • Experiences in selling and/or delivering professional services or experience within field relevant to technology delivery success
  • Proven deep industry expertise in selling and engagement of coordinated professional services, predominantly Adobe, Headless, Salesforce and Digital Transformation
  • A successful track record of client growth and business development, digital customer strategy, and marketing technology
  • Excellent commercial nous and stakeholder engagement style – genuine, enthusiastic and solutions focused
  • Ability to mitigate difficult client and project situations professionally with influencing and negotiating skills

What's in it for you:

  • 5 weeks annual leave after 2 years of service and 3 whole company Wellness Days per year
  • Career Development and Learning & Development opportunities, including access to our global online dentsu University
  • Bring your whole self to work We have opportunities to join our DEI workstreams and champion initiatives across the business
  • Support to work flexibility and ensure you are set up for success with our 'Be the Best You' policy
  • Huge perks with discounts on health insurance, gym memberships, car purchasing or novated leasing, retail and travel.

Become a champion for meaningful progress:

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

Together we make our mark. Together we embrace the true potential of disruption. And together – across all our locations – we help our clients win in a changing world.

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