Strategic Client Liaison

3 weeks ago


Sydney, New South Wales, Australia WiseTech Global Full time

As a Strategic Client Liaison at WiseTech Global, you will play a critical role in fostering strong relationships with our key clients in Japan. Your primary responsibility will be to serve as the escalation point for critical client and staff-related issues, ensuring timely resolution and optimal use of our core software suites.

The ideal candidate will possess excellent interpersonal, leadership, and communication skills, with a background in Key Account Management within the logistics/freight forwarding industry. You will proactively interact with your portfolio of strategic clients, ensuring they are engaged with WiseTech Global and that outstanding Support issues are resolved.

Key responsibilities include:

  • Undertaking deep dive investigations to establish and report back on clients' motivations, strategies, and preferences
  • Using interpersonal, leadership, and communication skills to proactively engage with clients, gain their trust, and establish a regular rapport
  • Developing personal knowledge and experience of the CargoWise and Blume applications to guide and direct strategic clients
  • Building strong working relationships with WTG Product, Technical, and Commercial teams to provide optimal solutions for clients' needs
  • Adhering to standard Customer Services operating procedures and fulfilling reporting requirements

Required competencies include:

  • Fluent in English and Japanese
  • Ability to build rapport and gain trust
  • Taking ownership of issues and tracking them through to resolution – a problem-solving mindset
  • Ability to build strong relationships externally with clients and partners and internally
  • Strong communication skills
  • Experience within Key Account Management or Relationship Management
  • Technical knowledge/technically enabled skills

This role requires a business-level Japanese speaker who can report via our Sydney headquarters. If you are a motivated and results-driven individual with a passion for building strong client relationships, we encourage you to apply for this exciting opportunity.



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