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Customer Service Representative
2 months ago
Position Overview – Retail Sales Assistant
We are currently gathering expressions of interest for upcoming Retail Sales Assistant positions. We invite you to express your interest by submitting your CV and cover letter.
Availability RequirementsMust be available: Weekends and select weekdays, including peak holiday periods.
Probationary Period: 6 months.
About Blackhearts & SparrowsAt Blackhearts & Sparrows, we are passionate about creating authentic connections with our customers. We are not merely a retail establishment; we are curators of unique experiences. Our commitment to quality is reflected in our carefully selected product range, and we pride ourselves on our hospitality-driven approach.
Our goal is to not only meet but exceed customer expectations, continuously innovating and providing a diverse selection of products. Each day presents new challenges and opportunities for growth, ensuring our customers enjoy a rich variety of choices.
If you are dedicated to making a lasting impact, value warmth in service, and seek a dynamic workplace that fosters continuous improvement, Blackhearts & Sparrows is the ideal environment for you.
Ideal Candidate ProfileThe successful candidate will possess a strong interest in beverages, particularly wine, and have a foundational knowledge in this area. Flexibility in scheduling is essential, with a commitment to a weekly roster. Key attributes include:
- A desire to enhance product knowledge.
- A proactive approach to self-learning about food and beverages.
- A genuine interest in understanding and meeting customer needs.
- Empathy and teamwork skills.
- Strong communication abilities, both written and verbal.
- Attention to detail and a methodical approach.
- A keen eye for visual merchandising.
- Self-motivation and efficiency in task execution.
- Ability to thrive in a fast-paced environment and manage multiple tasks.
- Consistent availability to support team needs, including nights and weekends.
- Previous experience in a customer-facing role.
Your primary objective will be to understand customer preferences and guide them through our extensive product offerings. We strive to deliver a seamless retail experience that caters to diverse customer needs.
Attention to detail is paramount in every aspect of the customer journey, from store presentation to product merchandising. As a Retail Sales Assistant, you will play a crucial role in creating an inviting atmosphere that enhances customer experiences.
Your responsibilities will include:
- Providing exceptional customer service that is warm and genuine.
- Identifying customer preferences to assist with product selection.
- Maintaining high standards of store presentation and cleanliness.
- Accurately labeling and tagging products.
- Handling products with care.
- Ensuring stock accuracy and addressing discrepancies.
- Supporting stock management through efficient handling of deliveries.
- Assisting with the fulfillment of customer orders and inquiries.
- Operating the POS system, including cash handling.
- Continuously expanding your product knowledge through training and tastings.
- Adhering to workplace health and safety standards.
At Blackhearts & Sparrows, we are committed to fostering a diverse workforce and promoting a culture of equity and inclusivity. We welcome applications from individuals of all backgrounds and experiences.
We encourage you to apply even if you do not meet every single requirement listed. If you can fulfill the essential criteria and are eager to learn, we would love to hear from you.
