Customer Service Representative
6 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.
Key responsibilities include:
- Providing excellent customer service and support via phone, email, and face-to-face interactions
- Welcoming new and existing customers into our showrooms
- Actively promoting our products to generate sales
- Merchandising and stock replenishment
- Processing sale orders, generating quotations, and engaging with e-commerce and social media
- Service Centre and office management
- Troubleshooting and resolving customer enquiries in a timely and efficient manner
- Stock control in the warehouse
- Coordinating production with factory staff
- Coordinating logistics, including transport and deliveries
- Effectively communicating with all stakeholders and dealing with difficult customers
- General administration duties
To be successful in this role, you will require:
- Strong communication and interpersonal skills
- Previous experience in a retail, hardware, or trade environment
- Face-to-face selling and entrepreneurial spirit
- Highly organized and able to multitask
- Strong computer skills and ability to learn new systems quickly
- Ability to work in a team environment and independently
- Good problem-solving skills and ability to work under pressure
- Driver's license essential
Ausreo is committed to building an inclusive and diverse workforce. We encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people and people with disability.
Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers, and shareholders.
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