Product and Solutions Expert

3 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $89,000 - $123,456

Job Overview

At Alfa Laval, we always strive to go above and beyond in overcoming complex challenges. Our driving force is to accelerate success for our customers, people, and the planet.

As a member of our team, you will thrive in a truly diverse and inclusive work environment based on care and empowerment. You are here to make a positive impact. Constantly building bridges to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place every day.

Key Responsibilities:
  • Provide technical advice and support to drive safety culture and immediate action when safety concerns arise.
  • Offer overall technical advisory services to support Service Center and Field Service teams.
  • Support complex quotes and projects in Service Centre or Field Service.
  • Contribute to performance improvement and competitiveness by sharing best practices between service centers and field service teams.
  • Serve as the point of contact for central teams, providing communication and feedback to support product development.
  • Provide technical advice for claims and troubleshooting for complex issues at customer sites.
  • Support complex commissioning and customer process optimization.
  • Visit customers as required to support them with their equipment.
Competence Development:
  • Develop and implement the technical competence development plan for the Service Operations team.
  • Train the team on specific technical skills according to plan and own competences – coordinate trainings from central experts or other sales companies' experts if required.
  • Assess FSE and SCT on hands-on tasks on site – provide guidance and additional training if required.
  • Support the development of other senior FSE to become assessors.
Service Operations:
  • As a permanent member of the Service Operations Management Team, provide inputs to define future priorities for: training, investments, performance improvement, customer requirements.
  • Be part of strategic planning and decision-making for the service operations plan.

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