Loan Acquisition Liaison

3 days ago


Sydney, New South Wales, Australia beBeeCustomer Full time $84,000 - $88,000
Job Title: Referrer Support Specialist

This role involves providing exceptional support to our broker and installer partners as they guide customers through the loan acquisition process.

The successful candidate will be on the front line of customer support, responding to inquiries in a timely, professional, and solution-focused manner.

Key Responsibilities:
  • Support brokers and installers throughout the loan acquisition journey, from application to settlement
  • Respond to inbound calls and email inquiries with a focus on delivering solutions quickly
  • Build strong relationships with referring partners by understanding their needs and assisting with their queries
  • Troubleshoot issues and navigate internal systems to find resolutions quickly, escalating where necessary
  • Collaborate with internal teams to deliver a seamless experience for our partners
  • Maintain accurate records of interactions and ensure all communications comply with regulatory requirements
  • Develop product and process knowledge to confidently support a range of partner queries
Essential Skills:
  • Customer Service Excellence
  • Team Collaboration
  • Data Driven Decision Making
  • Operational Management
What We Offer:
  • A dynamic and innovative work environment
  • The opportunity to develop product and process knowledge
  • A collaborative team culture


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