Loan Acquisition Service Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $87,499 - $124,999

Job Overview
The Broker Support Team Leader is responsible for leading a high-performing Referrer Support Team that provides exceptional service to broker and installer partners throughout the loan acquisition journey.

Key Responsibilities

  • Lead, mentor, and develop the referrer support team, fostering a culture of accountability, growth, and customer-first service
  • Onboard and train new team members, ensuring they have the necessary knowledge and skills to succeed
  • Conduct regular Quality Assurance (QA) reviews and training to maintain service excellence
  • Monitor and manage daily partner support operations, ensuring queues are handled efficiently and SLAs are met
  • Act as the primary escalation point for complex broker and installer issues

Requirements

  • Experience leading a service or support team in a fast-paced environment, preferably in financial services
  • Strong leadership and coaching skills with a track record of developing high-performing teams
  • Excellent problem-solving abilities, particularly in handling escalated customer issues
  • Strong understanding of contact centre operations, queue management, and SLA adherence

Benefits

  • Join a dynamic industry as part of a market-leading fintech company
  • Enjoy a culture of innovation and entrepreneurship to take your career further
  • Flexible working and volunteer and study leave to develop your skills

What's Life Like at Our Company?
Working at our company means joining a team that is diverse, customer-focused, and collaborative. It's a place where everyone can make a difference in their role and help us realise our ambitions as a team. We offer flexible working arrangements and opportunities to develop your skills through volunteer and study leave.

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