Loan Acquisition Specialist

As a Referrer Support Specialist, you will play a pivotal role in providing exceptional support to our business partners throughout the loan acquisition journey.

You will be responsible for managing inbound calls and email enquiries from our referring partners, helping them navigate our processes, resolve issues quickly, and deliver a seamless experience for their customers.

Your focus will be on building strong relationships with our referring partners by understanding their needs and proactively assisting with their enquiries.

You will also troubleshoot issues and navigate internal systems to find resolutions quickly, escalating where appropriate to ensure timely outcomes.

Collaboration with internal teams such as Sales, Credit, and Settlements is essential to deliver a smooth and coordinated experience for our partners.

Maintaining accurate records of interactions and ensuring all communications comply with regulatory requirements and internal policies are critical aspects of this role.

You will continuously build product and process knowledge to confidently support a range of partner queries and provide up-to-date information.

This is an entry-level position that requires a customer-focused individual with excellent communication skills and the ability to work in a fast-paced environment.

The ideal candidate will have experience in a customer or partner support role, ideally within financial services or a fast-paced, service-driven environment.

The selected candidate will be required to undergo training to meet the regulatory obligations in a customer-facing role.

• Provide exceptional support to business partners throughout the loan acquisition journey.
• Manage inbound calls and email enquiries from referring partners.
• Build strong relationships with referring partners by understanding their needs and assisting with their enquiries.
• Troubleshoot issues and navigate internal systems to find resolutions quickly.
• Collaborate with internal teams to deliver a smooth and coordinated experience for partners.
• Maintain accurate records of interactions and ensure compliance with regulatory requirements and internal policies.

• Experience in a customer or partner support role, ideally within financial services or a fast-paced, service-driven environment.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities while maintaining attention to detail.
• Understanding of regulatory obligations in a customer-facing role (training provided).

As a member of our team, you will enjoy a culture of innovation and entrepreneurship. You will be given the opportunity to develop your skills and take on new challenges in a dynamic and collaborative environment.

We offer flexible working arrangements and a range of benefits to support your personal and professional growth.

We are a high-performing team that values diversity, inclusivity, and customer satisfaction. We are committed to creating a positive and supportive work environment that allows everyone to thrive.

We believe in investing in our employees and providing them with the tools and resources they need to succeed.

We are looking for talented individuals who share our values and are passionate about delivering exceptional results.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

Join us and become part of a dynamic team that is shaping the future of our industry.