Emergency Department Support Specialist

1 day ago

Melbourne, Victoria, Australia beBeeAdministration Full time $63,000 - $82,000

Are you looking for a career opportunity that combines your passion for administration with the thrill of working in a fast-paced emergency department?

The role of Emergency Department Administration Officer is an exciting and challenging position that requires strong organizational skills, excellent communication abilities, and a friendly demeanor.

As an Emergency Department Administration Officer, your responsibilities will include greeting customers, handling inquiries, preparing admission paperwork, performing health fund checks, managing deposits, coordinating with staff from other departments, maintaining accurate patient information data collection, and processing medical records.

Experience in an acute patient-focused healthcare facility or hospital is highly desirable, as is proficiency in MS Office applications such as Outlook, Word, and Excel.

Additionally, this role requires flexibility to work a variety of shifts, including 7-day rotating rosters. We also value experience with web-based hospital systems, although it is not essential.

Join our team of dedicated professionals who strive for excellence in patient care and satisfaction. If you are passionate about providing exceptional customer service and have a keen eye for detail, we encourage you to apply.

Responsibilities
  • Greet all customers and handle their inquiries in a friendly and professional manner.
  • Prepare admission paperwork accurately and efficiently.
  • Perform health fund checks as required.
  • Manage the collection of emergency department deposits, health fund excess/co-payments, and out-of-pocket fees.
  • Coordinate with staff from other departments to ensure seamless communication and workflow.
  • Maintain accurate and timely patient information data collection and process medical records.
Requirements
  • Excellent interpersonal and communication skills.
  • Highly developed organizational skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Strong attention to detail.
  • Ability to work well independently and within a team.
  • Proficiency in MS Office applications (Outlook, Word, and Excel).
  • Flexibility to work a variety of shifts, including 7-day rotating rosters.
  • Experience in an acute patient-focused healthcare facility or hospital.
  • Desirable: experience with web-based hospital systems.
Benefits

Working at our institution offers numerous benefits, including:

  • A supportive and collaborative work environment.
  • Ongoing training and development opportunities.
  • The chance to be part of a dynamic and innovative team.

We care deeply about our employees' career growth and well-being. Our aim is to create a positive and memorable experience for everyone who works with us.

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