Lead Change Enablement Practice Specialist

2 weeks ago


Sydney, New South Wales, Australia Australian Payments Plus Full time
About the Role

Australian Payments Plus (AP+) is shaping the future of payments for Australia. As a key member of our team, you will play a critical role in delivering innovative solutions to the market.

In this position, you will be responsible for leading the ITIL Change Enablement Practice, ensuring that processes are designed to meet the needs of AP+, industry best practice, and legislative requirements.

Main Responsibilities
  • Own the ITIL change enablement practice, including people, process, and technology.
  • Accountable for enhancements and introduction of new capability to the change enablement module.
  • Support the ITSM tool software delivery lifecycle for enhancements to the change enablement module.
  • Lead or contribute to the formulation of the change enablement practice roadmap and approach.
  • Identify and address potential risks and areas of resistance.
  • Authorise changes to progress, as per the AP+ change approval matrix.
  • Develop and implement change enablement communications and training.
  • Identify opportunities to automate and digitise the process.
  • Conduct post-change reviews to identify areas for improvement.
Requirements
  • ITIL4 (required)
  • Certified Agile Service Manager (Preferred)
  • Agile Methodology (Preferred)
  • Knowledge of DevOps and CI/CD frameworks
  • Experience in automating and integrating toolsets
  • Ability to apply change enablement standards across legacy and modern technology architectures
  • Skills in developing communications and creating performance-based reporting
  • Experience in managing and integrating service partners


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