Product Knowledge Specialist

6 days ago

Brisbane, Queensland, Australia beBeeCustomerExperience Full time $80,000 - $96,000
Helpdesk Consultant Role

We are seeking talented professionals who excel at delivering exceptional customer experiences to join our Helpdesk Team. Reporting to the Helpdesk Manager, you will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

Our team is passionate about providing world-class services to our clients, focusing on improving the customer experience and driving internal efficiencies.

We have numerous success stories of people who started on the HelpDesk and progressed through the business.

As a member of our Helpdesk Team, you will be responsible for:

  • Providing excellent customer service while resolving LEAP product queries in an accurate and timely manner
  • Answering general client software and hardware queries
  • Actioning inbound and outbound calls as assigned to achieve daily KPIs
  • Maintaining LEAP software knowledge against the capability matrix

The ideal candidate should possess:

  • Qualifications (or progressing towards qualifications) in accounting or law
  • A proven record and passion for providing excellent customer service
  • Proven ability to manage high-volume, transactional calls
  • Competent in MS Office
  • Proven ability to problem-solve

This role offers a range of benefits including a friendly, supportive culture; complimentary gym membership; fully stocked pantry; weekly massages; and much more.

We strive to provide a positive work environment that encourages growth and development. If you are a dedicated professional looking to make a difference, we encourage you to apply for this exciting opportunity.

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