Coaching & Knowledge Management Specialist
5 days ago
Brisbane, QLD
Take hold of a monster opportunity and join our Member Insurance and Claims team as a Coaching and Knowledge Management Specialist. If you're a good fit for this role and live in Brisbane, we'd love you to apply.
About the RoleWe're all about helping our members make the most of their money. As a Coaching and Knowledge Management Specialist, you will deliver coaching and on-the-job training to new and existing team members and support the uplift of people capability across Member Insurance & Claims. The primary focus is to develop and grow team members, ensuring customer service standards and value provided to our members is achieved. You will also develop and maintain procedures and processes within relevant systems.
Day to day, you will:
- Deliver on-the-job training and coaching in line with ART frameworks across different modes, including face-to-face and virtual sessions, with a focus on positive and engaging learning experiences
- Create and update knowledge articles that align to best practice and ensure content is up to date and relevant
- Identify knowledge gaps and develop solutions to address them
- Work closely with stakeholders to ensure training and knowledge management is consistent and aligned to divisional strategy and objectives
- Provide timely feedback and coaching to uplift customer experiences and embed newly acquired skills
This role is a 12-month max-term/secondment opportunity.
LocationBrisbane
About YouYou'll be a great communicator with strong interpersonal skills and the ability to identify problems and propose quick, creative solutions. Candidates who tick some of the following boxes are encouraged to apply:
- Genuine passion for customer service and the ability to inspire others to deliver outstanding customer experiences
- Experience in delivering training and workplace coaching
- Strong interpersonal skills and ability to maintain productive working relationships with peers and stakeholders
- Strong verbal, written and presentation skills, with the ability to adapt communication to different audiences
- Maintains high performance and quality benchmarks for others to follow
- Highly organised with time management skills and ability to manage multiple tasks to achieve goals
- Experience interpreting relevant financial and superannuation legislation, regulations and policies; experience in superannuation, insurance or finance industries
- Strong computer literacy and experience using collaborative platforms
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. We help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace.
ApplyApply online now. Applications close Sunday, 14 September 2025. We welcome diverse thinking, cultures, perspectives, backgrounds, and abilities. Be part of Australian Retirement Trust and apply now. We'll be in touch after the closing date to let you know next steps.
#J-18808-Ljbffr
-
Coaching & Knowledge Management Specialist
5 days ago
Brisbane, Queensland, Australia Australian Retirement Trust Full timeCoaching & Knowledge Management SpecialistBrisbane, QLDTake hold of a monster opportunity and join our Member Insurance and Claims team as a Coaching and Knowledge Management Specialist. If you're a good fit for this role and live in Brisbane, we'd love you to apply.About the RoleWe're all about helping our members make the most of their money. As a Coaching...
-
Brisbane, Queensland, Australia Australian Retirement Trust Full time $90,000 - $120,000 per yearTake hold of a monster opportunity and join our Member Insurance and Claims team as a Coaching and Knowledge Management Specialist. If you're a good fit for this role and live in Brisbane, we'd love you to apply.Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through...
-
Brisbane, Queensland, Australia Australian Retirement Trust Full timeOverviewCoaching & Knowledge Management Specialist Brisbane, QLDTake hold of a monster opportunity and join our Member Insurance and Claims team as a Coaching and Knowledge Management Specialist. If you're a good fit for this role and live in Brisbane, we'd love you to apply.ResponsibilitiesDeliver on the job training and coaching in line with ART frameworks...
-
Brisbane, Queensland, Australia Australian Retirement Trust Full timeOverviewCoaching & Knowledge Management Specialist Brisbane, QLDTake hold of a monster opportunity and join our Member Insurance and Claims team as a Coaching and Knowledge Management Specialist. If you're a good fit for this role and live in Brisbane, we'd love you to apply. ResponsibilitiesDeliver on the job training and coaching in line with ART...
-
Coaching and Knowledge Management Specialist
5 days ago
Brisbane, Queensland, Australia beBeeKnowledge Full time $90,000 - $102,000Job Description:">Create and deliver on-the-job training and coaching sessions in line with ART frameworks for various modes, focusing on engaging and positive learning experiences.Develop and maintain knowledge articles that adhere to best practices, ensuring content is up-to-date and relevant.Identify knowledge gaps and devise solutions to address them...
-
Brisbane, Queensland, Australia beBeeCoaching Full time $100,000 - $120,000Empower Your Future with Expert Coaching and Knowledge SharingWe are seeking an exceptional coaching and knowledge management professional to join our team in Brisbane.About the RoleThe ideal candidate will have a passion for delivering outstanding customer experiences, experience in designing and delivering training programs and workplace coaching, and...
-
Assistant Head Coach
3 weeks ago
Brisbane, Queensland, Australia City Venue Management Full timeSupport & grow a school-based squad program from junior to national level Collaborate with a high-performing team and club environment Be part of a purpose-driven, inclusive & development-focused organisation Rackley Swimming, part of City Venue Management, is seeking a highly motivated and experienced Assistant Head Coach with the necessary experience and...
-
Customer Service Coach
4 days ago
Brisbane, Queensland, Australia beBeeKnowledge Full time $100,000 - $120,000Coaching and Knowledge Management RoleThe role of Coaching and Knowledge Management Specialist involves delivering coaching and on-the-job training to new and existing team members, ensuring they have the skills and knowledge to provide exceptional customer service.Deliver on-the-job training and coaching in line with ART frameworks across different modes,...
-
Customer Experience Coach
4 days ago
Brisbane, Queensland, Australia beBeeSpecialist Full time $90,000 - $120,000Coaching & Knowledge Management SpecialistWe're looking for a talented professional to deliver coaching and on-the-job training to new and existing team members. As a Coaching and Knowledge Management Specialist, you will play a vital role in uplifting people capability across Member Insurance & Claims.Your key responsibilities will include:Delivering...
-
Professional Learning and Development Coach
5 days ago
Brisbane, Queensland, Australia beBeeCustomer Full time $80,000 - $120,000Job TitleCoaching and Knowledge Management ProfessionalWe are seeking a highly skilled Coaching and Knowledge Management Specialist to join our team. The successful candidate will be responsible for delivering training and coaching programs, creating and updating knowledge articles, and identifying knowledge gaps.Key ResponsibilitiesDevelop and implement...
