Knowledge Manager

2 weeks ago


Brisbane, Queensland, Australia beBeeCustomerSupport Full time $80,000 - $90,000
Job Title

We are seeking a Customer Operations Specialist to join our team. This is an exciting opportunity for a talented individual to own and elevate our customer-facing knowledge resources.

The ideal candidate will have exceptional writing and editing skills for both technical and non-technical audiences. Experience creating customer help content for SaaS platforms is also required.

This role involves crafting clear, helpful, and well-structured knowledge base articles, quick-start guides, and tutorials. You will work closely with Product, Customer Success, and Marketing teams to stay ahead of customer needs and product changes.

You will design visual content such as annotated screenshots and walkthroughs to showcase product features. Additionally, you will create short, engaging tutorial videos to make learning quick and easy.

Key Responsibilities:

  • Crafting clear, helpful, and well-structured knowledge base articles, quick-start guides, and tutorials
  • Designing visual content such as annotated screenshots and walkthroughs to showcase product features
  • Creating short, engaging tutorial videos to make learning quick and easy
  • Working closely with Product, Customer Success, and Marketing teams to stay ahead of customer needs and product changes
  • Organising knowledge content so it's easy to find, understand, and aligned with the customer journey
  • Proactively identifying content gaps and ensuring our resources stay current and comprehensive
  • Monitoring feedback and usage metrics to continuously improve knowledge assets

Requirements:

  • Exceptional writing and editing skills for both technical and non-technical audiences
  • Experience creating customer help content for SaaS platforms

Benefits:

  • Flexible work arrangements
  • 18 weeks paid parental leave
  • Additional benefits that support your unique needs

  • Knowledge Manager

    1 week ago


    Brisbane, Queensland, Australia Attribute Consulting Full time

    Join the re-emerging travel industry and it's associated perks- Employ your analytical and communication skills- Highly flexible working arrangements**Knowledge Manager****Permanent: $100k package****Attribute Group is proud to partner with a major player in the travel industry as they look to bring on board a Knowledge Manager who will assist in...

  • Knowledge Manager

    2 weeks ago


    Brisbane, Queensland, Australia beBeeCoaching Full time $103,810 - $164,485

    Business Coaching and Knowledge SpecialistWe are seeking an experienced Business Coach to deliver knowledge management solutions across various modes.This is a fantastic opportunity to utilize your excellent communication skills, training experience, and passion for customer service in a dynamic team environment.Develop and implement coaching frameworks...


  • Brisbane, Queensland, Australia beBeeKnowledge Full time $90,000 - $120,000

    As a Knowledge Framework Manager, you will oversee the development and implementation of knowledge management systems within our organisation. Your contributions will foster an environment of continuous learning and information sharing, streamlining operations and enhancing service experience for end-users by empowering them with robust self-service...


  • Brisbane, Queensland, Australia beBeeknowledge Full time $73,343 - $80,871

    Job OverviewWe are seeking a skilled Knowledge Management Specialist to join our team. The successful candidate will be responsible for managing information and knowledge within the unit, identifying and coordinating reviews of business processes, and providing administrative support.This role requires strong communication and stakeholder engagement skills,...


  • Brisbane, Queensland, Australia Resources Full time

    **Role requirements**:- 3+ years' experience developing Microsoft SharePoint sites with a focus on frontend user experience, branding, community development and knowledge management.- 3+ years' experience engaging with stakeholders to understand requirements.- Demonstrated proficiency in Microsoft Office 365 products such as Microsoft Teams, Microsoft Forms,...


  • Brisbane, Queensland, Australia Peoplebank Full time

    Location:- Brisbane- Job Type:- Permanent- Posted:- 6 days ago- Contact:- Nic Gulliver- Discipline:- General IT- Reference:- 254676Our client is a progressive, well established, SME working to help businesses. They were established with the express purpose of supporting modern, innovative business models using technology and know-how that builds capability...


  • Brisbane, Queensland, Australia beBeeTraining Full time $96,400 - $118,500

    Job SummaryThe purpose of this role is to enhance the competencies of our claims consultants whilst improving processes and performance through training activities and process refinement. The Technical Trainer will be an integral part of the onboarding of team members, facilitating ongoing training, creating and maintaining training material, knowledge...

  • Knowledge Coordinator

    2 weeks ago


    Brisbane, Queensland, Australia Transport And Main Roads Full time

    As our Knowledge Coordinator, you will be entrusted with the important task of managing the knowledge lifecycle within our IT support framework. Your contributions will cultivate an environment of continuous learning and information sharing, streamlining our department's operations and improving the service experience for end-users by empowering them with...

  • Knowledge Leader

    2 weeks ago


    Brisbane, Queensland, Australia Queensland Government Full time

    _About the Department:The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable...


  • Brisbane, Queensland, Australia Talent International Full time

    3 Month contract Daily rate – Open to Market Utilities company The Knowledge Management & Documentation Specialist will play a critical role in supporting an enterprise SAP Program by ensuring operational documentation, work instructions, and knowledge artefacts are accurate, complete, and aligned to the future-state environments.This role will enable...