Training And Knowledge Specialist

**Take hold of a monster opportunity and join our Member Business Enablement team as a Training and Knowledge Specialist. If you're a good fit for this role and live in Brisbane or Melbourne, we'd love you to apply.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

The role focuses on continuously improving training delivery and knowledge systems to meet the evolving needs of the division and align with organisational goals. By fostering a culture of learning and collaboration, the specialist supports employee development and enhances overall performance.

Day to day, you'll:

- Deliver engaging and effective training sessions tailored to the needs of the business.
- Facilitate onboarding, technical training, and upskilling programs for employees.
- Support teams to develop training and knowledge management artefacts to support SFTs.
- Support and maintain the Knowledge Management platform to ensure it remains accessible and reliable.
- Identify opportunities to improve training delivery and knowledge systems including stakeholder feedback.
- Stay informed of industry trends and best practices to enhance training and knowledge-sharing initiatives.
- Work closely with managers and team leaders to understand training needs and knowledge gaps.
- Partner with stakeholders to design and implement tailored learning solutions.
- Maintain advanced technical superannuation and ART product knowledge to ensure the quality of support provided is consistent and accurate.
- Ensure learning materials and resources are up-to-date, relevant, and aligned with organisational objectives.

This role is available as both a permanent & a 12-month max-term/ secondment opportunity.

**About you**

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- Proven experience in delivering training programs, including facilitation of onboarding and upskilling initiatives.
- Experience in creating and curating training content and resources.
- Hands-on experience in maintaining and improving knowledge management systems and self-service platforms.
- Demonstrated ability to gather feedback and use it to refine training and knowledge-sharing practices.
- Understanding of training methodologies, instructional design, and adult learning principles.
- Knowledge of learning technologies, including learning management systems (LMS) and e-learning tools.
- Strong Written and verbal communication skills to create clear, engaging learning content and instructions.
- Be comfortable with travel between Brisbane, Sydney and Melbourne & in-office attendance full time during training periods.

**About us**

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.