Service Advisor

4 weeks ago

Laverton, Australia Kenworth DAF Melbourne Full time

About Us

Kenworth DAF Melbourne is a leading heavy duty truck dealership representing the Kenworth and DAF brands, located in the heart of Laverton's transport hub. Our culture is built on a commitment to quality, longevity, and continuous improvement.

The Opportunity

We are seeking a Service Advisor to join our dynamic team in Laverton. As a liaison between customers and the Service Department, you will address every customer's needs and concerns by providing appropriate solutions.

Key Responsibilities

  • Greet customers and promptly address their inquiries and service requests
  • Display extensive knowledge about products and services
  • Document all vehicle issues and requests
  • Communicate with customers about all vehicle problems, including warranty issues, repairs, and maintenance
  • Ensure accurate quotes, costing, and invoicing are provided and recorded
  • Collaborate with technicians to ensure repairs are completed within allocated timeframe
  • Attend to the front counter and all service platforms to respond to customer enquiries
  • Raise, process, and close repair orders
  • Provide order numbers to contractors and sublet invoices to dealers
  • Other duties as required

About You

  • Previous experience in a similar role within the Automotive industry would be highly regarded
  • Qualified Diesel/Motor Mechanic preferred
  • Excellent Customer Service
  • Great attention to detail
  • Outstanding organisational and communication skills
  • Adequate knowledge of Automotive or Transport industries
  • Experience in Auto I.T. system and Costing is desirable
  • Flexibility to work outside of regular business hours, including evenings, weekends, and holidays as part of a breakdown phone rotation
  • Flexibility to work as part of a Saturday Shift rotation once a month

Why Us?

In return, PACCAR Australia offers great working conditions, a friendly team environment, an excellent salary package including generous superannuation, salary sacrifice, corporate health benefits, education support, and long-term employment and career opportunities.

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