Heavy Duty Truck Service Coordinator

5 days ago

Laverton, Australia Kenworth DAF Melbourne Full time
About Us

Kenworth DAF Melbourne is a leading heavy duty truck dealership, representing the KENWORTH and DAF brands. Our culture is built on quality, longevity, and continuous improvement.

The Opportunity

We are seeking a skilled Service Advisor to join our dynamic team in Laverton. As a liaison between customers and the Service Department, you will address customer needs and concerns by providing solutions.

Key Responsibilities:
  • Greet customers and promptly address their inquiries and service requests
  • Display extensive knowledge about products and services
  • Document all vehicle issues and requests
  • Communicate with customers about all vehicle problems, including warranty issues, repairs, and maintenance
  • Ensure accurate quotes, costing, and invoicing are provided and recorded
  • Collaborate with technicians to ensure repairs are completed within allocated timeframes
  • Attend to the front counter and all service platforms to respond to customer enquiries
  • Raise, process, and close repair orders
  • Provide order numbers to contractors and sublet invoices to dealers
About You
  • Prior experience in a similar role within the Automotive industry would be highly regarded
  • Qualified Diesel/Motor Mechanic preferred
  • Excellent Customer Service
  • Great attention to detail
  • Outstanding organisational and communication skills
  • Adequate knowledge of Automotive or Transport industries
  • Experience in Auto I.T. systems and Costing is desirable
  • Flexibility to work outside of regular business hours, including evenings, weekends, and holidays as part of a breakdown phone rotation
  • Flexibility to work as part of a Saturday Shift rotation once a month
Why Us?

In return, PACCAR Australia offers great working conditions, a friendly team environment, an excellent salary package including generous superannuation, salary sacrifice, corporate health benefits, education support, and long-term employment and career opportunities.

The estimated salary for this position is $85,000 - $110,000 per annum, depending on experience.

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