Service Advisor

4 weeks ago


Laverton North, Victoria, Australia Linfox Full time

Role Overview

The Service Advisor - Heavy Vehicle Triage Specialist will be at the forefront of supporting our drivers across the country by diagnosing, triaging, and resolving mechanical issues swiftly and efficiently.

Key Responsibilities

  • Triage breakdowns nationally, diagnosing root causes and determining necessary repairs and prioritising responses.
  • Monitor vehicle telematics to assist in timely vehicle repairs.
  • Communicate and collaborate effectively with drivers, Linfox Service Centres and Vendors to drive corrective repair actions.
  • Ensure compliance with safety protocols and regulatory requirements.
  • Coordinate maintenance/repairs with nation-wide Linfox Service Centres and Vendors

Requirements

  • Mechanical Trade qualification as a Heavy Vehicle Mechanic is essential.
  • In-depth knowledge and familiarity of heavy vehicle systems, mechanics, and electronics.
  • Familiarity with heavy vehicle telematic systems is highly regarded.
  • Excellent communication, problem solving and analytical skills.
  • Ability to work under pressure, prioritise tasks and meet deadlines.
  • Intermediate computer skills (Excel, Word) – experience with SAP is highly regarded.

About Linfox

Linfox is a leading logistics and supply chain company that prioritises providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives.


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