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Change Management Specialist

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Brisbane, Queensland, Australia Talent International Full time
Job Description

Job Title: Change Management Specialist

Company: Talent International

Job Type: Contract

Location: Brisbane

Job Category: Information Technology

Job Description:

Job Summary:

Talent International is seeking an experienced Change Management Specialist to join our client in the Education Sector. The successful candidate will be responsible for leading the change management, training, and communication activities needed to support business readiness for the successful implementation of the Timetabling and Room Booking Software solution.

Key Responsibilities:

  • Apply the agreed change management approach/methodology to project change and communications activities.
  • Provide change management advice to facilitate the effective and efficient delivery of project deliverables and outcomes.
  • Evaluate the level of change/user readiness and undertake appropriate actions to enable satisfactory business readiness for each Go Live, followed by post Go Live support for impacted staff.
  • Develop relationships with key stakeholders, including those most impacted by the change activity.
  • Identify areas of anticipated stakeholder resistance; design then execute appropriate change management approaches and activities with other project team members and stakeholders.

Requirements:

  • A degree (preferably in Information Technology, Law, Commerce, or Business) with subsequent relevant experience working in or supporting a large IT department; or extensive experience and specialist expertise in ICT Procurement for large organisations; or an equivalent combination of relevant experience and/or education/training.
  • A solid understanding of people and process issues when implementing information technology change across an organisation.
  • Demonstrated expertise in planning and preparing change communications, including the development of key messages and effective dissemination to diverse audiences using a variety of communication channels.
  • Demonstrated commitment to delivery of outcomes, and a self-motivated, positive, and enthusiastic approach to achieving goals through effective team and individual work.
  • Highly developed interpersonal, communication, and negotiation skills, including the ability to influence resistant or change-adverse stakeholders and groups.

Desirable Skills:

  • Experience and a demonstrated ability in managing change within a large and/or complex organisational context.
  • Previous change management experience within a tertiary and/or research institution would be highly valued.
  • Experience in consulting, partnering with, and coaching senior leaders and stakeholders to deliver change outcomes.
  • Verifying the current change impact assessment and refining relevant change management plans and activities.
  • Identifying, analysing, preparing, and executing risk mitigation activities together with other project team members and stakeholders.
  • Assisting with the development and delivery of training materials and sessions as appropriate to the change activity.
  • Developing implementation support and handover tools to ensure reinforcement and sustainability of the change, including benefit realisation planning and post-implementation review.