ICT Change Management Specialist

2 weeks ago

Brisbane, Queensland, Australia Hudson Full time
Job Title: ICT Change Management Specialist

We are seeking an experienced ICT Change Management Specialist to join our team at Hudson Australia. As a key member of our team, you will be responsible for supporting the Service Modernisation Program (SMP) in a complex environment.

About the Role

The ICT Change Management Specialist will report directly to the Program Director - Change and Engagement and will be responsible for coordinating and delivering change management planning, initiatives, and projects. You will work closely with cross-functional teams, project managers, product owners, subject matter experts, and external stakeholders to gather information and insights for communication purposes.

Key Responsibilities
  • Liaise with stakeholders to develop strong, positive relationships and coordinate change management planning, initiatives, and projects.
  • Create and assist in the development of clear, concise, and engaging communication materials to inform stakeholders about the SMP progress and updates.
  • Work closely with the Program Change Manager and cross-functional teams to gather information and insights for communication purposes.
  • Coordinate the distribution of communication materials through appropriate channels, ensuring timely and accurate delivery to the target audience.
  • Manage the program's digital presence by creating and curating relevant content that showcases the transformation journey and highlights key achievements.
  • Identify and document program and initiative stakeholders in Program and Project Stakeholder Engagement Plans.
  • Define the program and project Communications Strategies, aligning with the program and department strategies.
  • Craft key messages at a Program and project level for concise and compelling messaging to articulate the purpose, benefits, and impacts.
  • Content development for various communications materials, including newsletters, FAQs, presentations, videos, and other media.
  • Utilise visuals and infographics to make complex information more readable.
  • Be innovative, engage with key internal influencers, and schedule key communications for specific events.
  • Establish Program and Project feedback mechanisms and provide feedback to ensure our customers are heard.
  • Organise interactive sessions by facilitating and hosting core engagement.
  • Gauge stakeholder sentiment and effectiveness of communication strategies.
Requirements
  • 3-5 years' experience as a Change and or Communications Officer, Project Officer role, or similar in digital transformation programs.
  • Bachelor's degree in ICT, Strategy, Business, or a related field will be highly regarded.

This is an exciting opportunity to join our team and contribute to the success of the Service Modernisation Program. If you are a motivated and experienced ICT Change Management Specialist, please submit your application in strict confidence.

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