User Experience Designer for Small Business Banking

2 days ago

Brisbane, Queensland, Australia Credit Union Australia Full time
About Great Southern Bank

We're a customer-obsessed team, committed to helping Australians own their own home. Our Chief Customer Office (CCO) is responsible for managing the entire customer experience, from attracting new customers through our strong brand and clever propositions, to retaining them and making them brand advocates through our award-winning service and support.

About the Role

This is a full-time opportunity for a Senior Digital UX/UI Designer to join our Small Business product team at Great Southern Bank in Brisbane.

Key Responsibilities

You will play a key role in shaping our Small Business product's digital user experience, working closely with Digital, Brand, Marketing, Customer Experience, Product, and technology partners to create seamless, intuitive cross-platform journeys and slick, on-brand interfaces that support our customers and drive business outcomes.

Your responsibilities include:

  • Designing and creating detailed experience designs from inception through to build and launch, translating high-level business requirements into tangible user interface proposals.
  • Integrating the latest standards in interaction design to create exceptional experiences.
  • Crafting effective research and testing strategies that deliver reliable and impactful insights.
  • Designing and developing for multiple devices using responsive design principles, usability, and customer-centric design and accessibility.
Requirements

To be successful in this role, you'll need:

  • 5+ years' experience in delivering digital experiences that create material value for customers and organisation.
  • Extensive experience with user-centred design principles and practices, web/mobile standards, typography, colour, web/mobile usability standards, and IA.
  • Experience with developing, facilitating, and reporting on UX research that builds measurable value to the business.
  • A strong portfolio of UI design that showcases your creativity and understanding of design principles and best practices.
  • Experience working with, and contributing to, UI Design Systems.
  • Experience in writing technical requirements and working closely with development teams.
Qualifications

You'll need:

  • Bachelor of Arts or Design in a relevant field (interactive design, new media, usability, etc), or equivalent experience.
  • Software essentials: Figma, Sketch, JIRA, Confluence, Adobe Creative Suite, User Testing & Research tools (Maze, User Testing, Optimal, Dovetail etc).
About You

Our ideal candidate has excellent communication skills, with the ability to work effectively with stakeholders across the organisation. You should have a passion for delivering exceptional customer experiences and be committed to staying up-to-date with the latest design trends and technologies.

Salary and Benefits

The estimated salary range for this role is AU$120,000 - AU$150,000 per annum, depending on experience. We also offer a comprehensive benefits package, including flexible working arrangements, professional development opportunities, and a dynamic and supportive team environment.

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