Customer Service Specialist

4 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time
Customer Service Specialist

At our bank, you can build a career with exceptional growth potential within a culture of purpose and belonging. As part of the ANZ Group, applications will be directed to ANZ systems, and correspondence will be received from ANZ during the recruitment process.

About the Role

You will provide outstanding sales and service support to customers through face-to-face interactions and inbound & outbound calls. Your responsibilities include handling Everyday Banking inquiries, account openings, and processing while balancing team, customer, risk, and performance outcomes.

Role Location : Shop 6 & 7 Westlands Plaza Shopping Centre, Wyndham Street, Roma QLD

Role Type : Permanent, Flexible Part-time

Note : Two opportunities are available, for 27.5 or 20 hours per week.

Daily Responsibilities:

  • Deliver customer-obsessed service to drive satisfaction and first call resolution.
  • Provide timely and accurate information on inquiries, account openings, and processes via phone and online.
  • Listen actively, build trust, ask the right questions to exceed customer expectations, and improve outcomes, resulting in high NPS scores.
  • Contribute to a balanced team culture focusing on people, customer, risk, and performance.
  • Ensure compliance with internal policies, external requirements, legislative standards such as Privacy and FSRA, and underwriting guidelines.

Required Skills and Qualifications:

To succeed in this role, you should ideally have:

  • Experience in delivering high-quality customer service.
  • Ability to use customer and business insights to enhance performance across various measures.
  • Strong interpersonal and communication skills (written and verbal).
  • Team-oriented mindset and supportive attitude.
  • Commitment to self-development and role capability growth.
  • Computer literacy and navigation skills.

Why Join Us?

We prioritize our team members' wellbeing, offering benefits and resources to promote work-life balance and enabling remote and flexible work arrangements. We are committed to creating an inclusive workplace where individuals from all backgrounds, identities, and beliefs can thrive. We welcome applications from everyone and are happy to discuss any adjustments needed during the recruitment process or in the role itself.

  • Customer Service Specialist

    1 day ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $71,150 - $72,751

    Job OverviewWe are seeking a skilled Customer Service Specialist to provide top-notch support to our clients. This role involves working closely with customers to resolve issues, answer questions, and manage customer data.The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong attention to detail.

  • Customer Service Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    Join to apply for the Customer Service Specialist role at Great Southern Bank1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Specialist role at Great Southern BankAs our highly valued Customer Service Specialist based in Carindale your role will provide support and serve the local community as the first point of contact for...

  • Customer Service Experience Specialist

    1 day ago

    Brisbane, Queensland, Australia beBeeService Full time $76,115 - $78,000

    Job Title:Customer Service Experience SpecialistLocation: Queensland, Australia Job Description: This role involves evaluating customer service experiences at retail outlets. As a Customer Service Experience Specialist, you will be responsible for observing and reporting on store presentation, service quality, selling skills, and overall cleanliness. Key...

  • Customer Service Excellence Specialist

    10 hours ago

    Brisbane, Queensland, Australia beBeeExcellence Full time $76,515 - $78,000

    Customer Service Excellence SpecialistWe are seeking a highly motivated and results-driven Customer Service Excellence Specialist to join our team. In this pivotal role, you will lead the development and implementation of customer service strategies that drive exceptional customer experiences.Key Responsibilities:Develop and implement comprehensive customer...

  • Customer Service Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Xylem Full time

    Join to apply for the Customer Service Specialist role at XylemContinue with Google Continue with Google2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Specialist role at XylemXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every...

  • Customer Service Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Xylem Full time

    Join to apply for the Customer Service Specialist role at XylemContinue with Google Continue with Google2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Specialist role at XylemXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every...

  • Customer Service Excellence Specialist

    1 day ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000

    Customer Service Excellence SpecialistWe are seeking a highly skilled and experienced Customer Service Excellence Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic customer service initiatives.Job Description:This role...

  • Advanced Customer Service Specialist

    1 day ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000

    **Spare Parts Interpreter Job Description**The role involves leading and elevating customer service operations, overseeing the entire customer journey, and ensuring exceptional service to clients.Key Responsibilities:Lead a team of customer service specialists, fostering a culture of high performance and continuous improvement.Develop and implement customer...

  • Customer Service Specialist

    4 days ago

    Brisbane, Queensland, Australia Buscojobs Full time

    As our highly valued Customer Service Specialist based in Capalaba, your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.This is a part-time position working 22.5 hours per week.You'll make an impact by :Helping customers meet their financial goals through our great value...

  • Customer Service Excellence Specialist

    1 day ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

    Job Title: Customer Service Excellence SpecialistAbout the RoleWe are seeking a seasoned customer service professional to lead and elevate our client's customer service operations. As a pivotal leadership role, this position is designed for hands-on managers who thrive in technical environments.You will be responsible for overseeing the entire customer...