Advanced Customer Service Specialist

3 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000
**Spare Parts Interpreter Job Description**The role involves leading and elevating customer service operations, overseeing the entire customer journey, and ensuring exceptional service to clients.Key Responsibilities:
  • Lead a team of customer service specialists, fostering a culture of high performance and continuous improvement.
  • Develop and implement customer service policies, programs, and procedures to enhance the customer experience.
  • Analyse key performance metrics to drive operational efficiency within the customer service centre.
  • Plan and implement after-sales service initiatives to proactively follow up on customer satisfaction and gather vital feedback.
Requirements:
  • Minimum 1+ years of experience in a customer service management or team leadership role.
  • Proven Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
  • Exceptional communication and interpersonal skills with the ability to build rapport with clients and liaise effectively with internal staff.
  • A proactive, problem-solving mindset with a focus on continuous improvement and customer satisfaction.

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