Cloud Service Delivery Manager

1 week ago

Melbourne, Victoria, Australia beBeeService Full time $120,000 - $175,000
Cloud Service Delivery Manager

We are seeking a highly skilled Cloud Service Delivery Manager to oversee the day-to-day operations of our cloud infrastructure. The ideal candidate will have extensive experience in administering large-scale IT infrastructure and cloud services, with 10-12 years of hands-on support lead/manager experience.

The successful candidate will be responsible for ensuring efficient and effective delivery of cloud services aligned with contractual obligations. This includes managing cloud configuration, upgrades, problem analysis, and resolution. They will also define, develop, and provide problem analysis and resolution services for complex cloud problems.

In addition to technical expertise, the successful candidate will possess excellent leadership and communication skills. They will lead and prioritize team workloads, maintain dynamic views of work priorities and team availability, and ensure support is maintained to the highest standard.

To succeed in this role, you will require strong working relationships with key stakeholders to identify technology and support needs. You will also need to develop and implement continuous improvement initiatives to drive efficiency and effectiveness.

Key Responsibilities:

  • Ensure efficient and effective delivery of cloud services aligned with contractual obligations
  • Manage cloud configuration, upgrades, problem analysis, and resolution
  • Define, develop, and provide problem analysis and resolution services for complex cloud problems
  • Lead and prioritize team workloads, maintain dynamic views of work priorities and team availability

Required Skills and Qualifications:

  • Extensive experience supporting/administering large-scale IT infrastructure and cloud services
  • 10-12 years' experience in a hands-on support lead/manager role
  • Experience in leading, managing, and mentoring support teams
  • Tertiary qualifications at degree level in information technology or extensive proven direct relevant experience
  • ITIL v3 or V4 Practitioner or Expert Certification

Benefits:

This role offers a competitive salary and benefits package, including opportunities for career growth and professional development. If you are a motivated and experienced cloud service delivery manager looking for a new challenge, we encourage you to apply.

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