Cloud Services Manager

1 week ago

Melbourne, Victoria, Australia Fujitsu Full time

About the job Cloud Services Manager

**We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.**:
**ABOUT THE ROLE**
- RFQ Opportunity
- 12 months contract
- Melbourne based but Canberra is also an option
- Required NV1 security clearance or above

The **Cloud Service Manager** is responsible for ensuring exceptional service delivery to customers by acting as the central point of ownership for cloud services. This role focuses on managing customer expectations, aligning processes, and driving optimization.

**RESPONSIBILITIES AND ACCOUNTABILITIES**
- Provide a single point of ownership for cloud services.
- Oversee onboarding of customer workloads onto the cloud service.
- Act as a key point of contact and escalation for onboarding issues.
- Align customer and service processes to support seamless delivery.
- Lead monthly service review meetings to ensure services meet customer expectations.
- Advocate for customer needs, including feature requests for service roadmap enhancements.
- Deliver financial and capacity optimization insights to improve service efficiency.

**REQUIREMENTS AND EXPERIENCE**
- Proven experience in service management, ideally within a **Defence context**.
- Strong skills in stakeholder management and process alignment.
- Ability to manage customer expectations and address escalations effectively.
- Experience in cloud service onboarding and financial/capacity optimization is highly desirable.

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- **We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.**
- **We offer tailored career paths across our global organization to support your professional and personal growth.**
- **Our customers trust us. We have an excellent reputation across the region and globally.**
- **Best in-class reward and recognition programs flexible work, volunteering leave, and more.**
- **We live our values of aspiration, trust, and empathy, all day, every day.**

**Commitment to Diversity, Equity and Inclusion**

**Search Firm Representatives PLEASE READ**:
**For Security Cleared Roles PLEASE NOTE**:

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