Customer Service Expert
3 weeks ago
BlueScope is a global leader in transforming steel into innovative products and solutions that support society.
The Opportunity
Lysaght, a division of BlueScope, is seeking a Customer Service Representative to join its team in Emu Plains.
This role involves interacting with customers to provide tailored solutions, managing customer orders and quotations, and coordinating logistics processes.
Key Responsibilities
- Provide exceptional service to customers through phone, email, and face-to-face interactions.
- Prepare and follow up on customer quotes, enter and manage customer orders, and support sales teams.
- Coordinate logistics processes, including compliance with regulations and updating necessary systems.
- Manage relationships with logistics and internal stakeholders to improve cost efficiencies and resolve issues.
Requirements
- Strong customer focus with the ability to resolve issues effectively and efficiently.
- Ability to learn new IT systems quickly.
- Proactive approach to building constructive relationships.
- High attention to detail and ability to complete multiple tasks simultaneously.
- Commitment to safety and well-being, both personal and others.
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