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Customer Service Representative

1 month ago

Emu Plains, New South Wales, Australia BlueScope Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at BlueScope. As a key contact for sales and service enquiries, you will be the face of our company for our customers, ensuring exceptional service in each interaction.

Key Responsibilities

  • Providing tailored solutions to our customers, you will interact with them via phone, email and face to face to manage a variety of enquiries
  • Preparing and following up customer quotes, entering and managing customer orders whilst supporting our sales teams
  • Coordinating and managing the end-to-end logistics process including compliance with any requirements and regulations, updating all necessary systems that manage orders
  • Managing the relationship with logistics and internal stakeholders and working together to improve cost efficiencies, resolving issues and seeking ways to improve the customer's experience

About You

We are looking for someone with a strong customer focus, the ability to resolve issues effectively and efficiently, and a proactive approach in building constructive and effective relationships. You will also have the ability to pick up new and custom IT systems quickly and a high attention to detail and ability to complete multiple tasks simultaneously.

About BlueScope

At BlueScope, we are committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves. We welcome people of all backgrounds, skills, experiences and perspectives and are passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.