Customer Service Representative

2 days ago

Emu Plains, Australia BlueScope Full time
Job Description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Lysaght business is looking for a Customer Service Representative to join the Customer Service Team based in Emu Plains. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

As a Customer Service Representative, you will be the face of BlueScope for our customers, ensuring exceptional service in each interaction.  Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries.  With the support of a strong leadership team, you will be given every opportunity to further develop your career in customer service and sales with us here at BlueScope Australia.

Enjoy a competitive salary package including participation in our Profit Share Program (bonus). You will have access to various health and wellbeing initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training.

What Will You Do?

Providing tailored solutions to our customers, you'll also be:

  • Interacting with our customers via phone, email and face to face to manage a variety of enquiries 
  • Preparing and following up customer quotes, entering and managing customer orders whilst supporting our sales teams
  • Coordinating and managing the end-to-end logistics process including compliance with any requirements and regulations, updating all necessary systems that manage orders
  • Managing the relationship with logistics and internal stakeholders and working together to improve cost efficiencies, resolving issues and seeking ways to improve the customer’s experience

More About You

Along with your ability to understand and uncover customer needs transforming these into improved service offerings, you'll bring:

  • Strong customer focus with the ability to resolve issues effectively and efficiently 
  • The ability to pick up new and custom IT systems quickly
  • A proactive approach in building constructive and effective relationships 
  • High attention to detail and ability to complete multiple tasks simultaneously 
  • A commitment to your own safety and well-being while caring for others 

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

  • Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
  • Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
  • Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
  • Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. 

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Wednesday 13th November 2024.


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