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Senior Quality Enhancement Specialist
3 weeks ago
The Principal Quality and Improvement Officer plays a pivotal role in driving strategic initiatives to enhance the effectiveness, efficiency, and consistency of organizational processes, services, and performance.
- Develops and implements quality frameworks that drive continuous improvement activities and ensures compliance with legislative, regulatory, and complaints standards.
In this role, you will lead the design, implementation, and evaluation of quality frameworks, systems, and methodologies across the organization. You will conduct detailed analysis of operational data, feedback surveys, complaints, external reviews, audits, and performance metrics to identify trends, risks, and opportunities for improvement.
- Establishes and maintains strong internal and external stakeholder relationships and collaborates with internal stakeholders to support change management and process redesign initiatives.
- Prepares high-quality reports, briefings, and submissions for senior leaders and external stakeholders, including government bodies and regulatory agencies.
The role requires a deep understanding of quality frameworks, risk management, and compliance principles. It also demands excellent communication and interpersonal skills, as well as the ability to work collaboratively with various stakeholders.
- Identifies operational and strategic risk and develops risk mitigation strategies, briefing the Executive Director as issues arise.
