
Productivity Enhancement Specialist
3 days ago
We are seeking a skilled Productivity Enhancement Specialist to join our team.
- Monitor and track performance metrics at individual and team levels using quality monitoring systems.
- Analyze trends in customer support quality assurance and performance levels to inform operational decisions.
- Develop and implement policies and procedures to optimize business outcomes.
- Provide actionable insights and recommendations to senior leadership on a regular basis.
Our organization values diversity, equity, and inclusion. Our selection process considers skills, experience, qualifications, knowledge, behaviors/personal qualities, potential for development, and ability to contribute to our workforce diversity objectives.
As a Productivity Enhancement Specialist, you will play a critical role in driving business growth by enhancing productivity and performance across the organization. Your key responsibilities will include:
Key Accountabilities:
- Monitoring productivity and performance to identify areas for improvement and provide targeted feedback to staff.
- Collaborating with cross-functional teams to develop and implement operational policies and procedures.
- Providing data-driven insights and recommendations to senior leadership to inform strategic decisions.
Our organization is committed to providing a flexible work environment that respects and promotes human rights and diversity. We offer a range of flexible options and encourage applicants to discuss their needs with us.
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