Guest Services Representative
1 week ago
We are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Alamanda Palm Cove. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
Key Responsibilities:- Guest Services: Provide warm and welcoming service to guests, ensuring their needs are met and exceeded.
- Front Desk Operations: Manage front desk operations, including check-in, check-out, and room assignments.
- Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
- Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner.
- Teamwork: Collaborate with other departments to ensure guest needs are met and exceeded.
We are looking for a team player who is passionate about delivering exceptional guest experiences. If you have a positive attitude, excellent communication skills, and a commitment to providing outstanding service, we want to hear from you.
Requirements:- Customer Service Experience: Previous experience in a customer-facing role, preferably in the hospitality industry.
- Communication Skills: Excellent verbal and written communication skills.
- Teamwork: Ability to work effectively in a team environment.
- Problem-Solving: Ability to resolve guest complaints and issues in a professional and courteous manner.
The Lancemore Group is a leading Australian boutique lifestyle brand, offering a range of hospitality services, including boutique hotels, conferences, and events. We are committed to delivering exceptional guest experiences and providing a positive and supportive work environment for our team members.
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Guest Service Representative
2 months ago
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Guest Service Representative
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Guest Relations Ambassador
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