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Guest Experience Ambassador

2 months ago


Mackay Regional, Australia Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

At Travel + Leisure Co., our mission is to provide unparalleled hospitality services to our valued guests. As a Guest Experience Host, you will play a pivotal role in ensuring that every guest feels welcome and valued during their stay.

Key Responsibilities

  • Welcome and register guests, ensuring a seamless check-in process
  • Schedule sales appointments with our onsite team, highlighting the benefits of our vacation club
  • Provide insider knowledge on local attractions and activities, enhancing the guest experience
  • Ensure all necessary paperwork is accurately completed and processed

Requirements

  • Excellent customer service skills, with a genuine passion for delivering exceptional experiences
  • Strong communication and interpersonal skills, with the ability to build rapport with guests
  • Previous experience in face-to-face marketing or sales is highly desirable
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy, with experience using PMS systems (Opera) an advantage
  • Ability to work a flexible schedule, including nights, weekends, and public holidays

What We Offer

  • A competitive hourly rate, with incentives for meeting performance targets
  • Discounted stays across our network, providing opportunities for personal travel and relaxation
  • Subsidized private health insurance, ensuring your well-being and peace of mind
  • Birthday leave, allowing you to celebrate your special day
  • Professional development funding, supporting your career growth and advancement
  • Generous recognition and referral programs, acknowledging your hard work and dedication

About Us

Travel + Leisure Co. is a leading provider of hospitality services, with a commitment to delivering exceptional experiences for our guests. We value our associates, providing a supportive and inclusive work environment that fosters growth and development. Join our team and be part of a global organization that prioritizes excellence and customer satisfaction.