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Quick Service Restaurant Manager
2 months ago
Salary Range: $65,000 - $74,000 + Super
About Hungry Jack's - ABN:
Hungry Jack's is a prominent franchise of the global Burger King Corporation. With over 440 locations across Australia and a workforce exceeding 20,000, we are a well-established Australian brand committed to delivering high-quality offerings in the Quick Service Restaurant sector.
About The Role
This is a permanent full-time role; candidates must possess and maintain a Food Safety Supervisor Certificate and/or ServSafe Certification. As an Assistant Manager, you will oversee the safe, effective, and efficient operation of the restaurant under the guidance of the Restaurant Manager. Your focus will be on guest satisfaction, ensuring exceptional Quality, Service, and Cleanliness through your team. You will manage a Business Portfolio to drive outstanding business outcomes while fostering a culture of inclusivity aligned with our core values: Growth Mindset, People Power, 100% Guest Obsessed, Stronger Together, Make a Difference.
Your Responsibilities Will Include:
- Ensuring Safety Leadership:
- Oversee daily operations with an emphasis on safe work practices that comply with local regulations and Hungry Jack's standards.
- Enforce safety and security protocols.
- Fostering a Guest-Centric Culture:
- Recruit, train, and supervise your team to provide exceptional guest service consistently, demonstrating a commitment to guest satisfaction.
- Assess employee performance, manage promotions, conduct disciplinary discussions, and address employee concerns appropriately.
- Guarantee that guests receive timely service and high-quality food.
- Implement the National Marketing Plan during your shifts to ensure a consistent guest experience (correct pricing, proper display of marketing materials).
- Address guest inquiries and feedback regarding products and services, taking appropriate corrective actions or escalating issues to ensure guest satisfaction.
- Manage National incentive programs during your shifts to enhance the guest experience.
- Enhancing Brand Presence (Business Planning):
- Utilize your Business Priority Plan to continuously improve Restaurant performance.
- Regularly review business outcomes and communicate with your team, implementing clear action plans for improvement.
- Engage in community initiatives to enhance visibility and foster brand loyalty.
- Leading a High-Performing Team:
- Cultivate a culture of growth, trust, and accountability.
- Build your Restaurant Team to ensure effective shift coverage with skilled and efficient employees.
- Develop and maintain a succession plan to engage and retain internal talent.
- Collaborate with your Training Coach to implement the Restaurant Training Plan.
- Managing Business Operations (Profit and Controllables):
- Accurately forecast sales to ensure staffing and inventory align with guest needs.
- Plan and prepare work schedules, assigning specific duties to employees.
- Manage controllables to meet profit objectives.
- Conduct regular inventory assessments, maintain stock records, and ensure budget compliance.
- Order inventory based on sales projections.
Skills / Experience: AQF Certificate II or III or a minimum of one year of relevant experience.
Requirements: All successful candidates for this position will be required to provide a National Police check. Please note that individuals with criminal records are not automatically disqualified from applying for this position. Each application will be evaluated on its own merits.
How To Apply:
If this opportunity aligns with your career aspirations, we encourage you to apply. Candidates must submit a cover letter detailing their suitability and experience for the role, along with a recent resume.
Hungry Jack's is an Equal Opportunity Employer.
