Strategic Change Lead

1 day ago

Sydney, New South Wales, Australia beBeeCustomerFocused Full time $120,000 - $160,000

**Role Overview**

The Commercial Claims business is looking for a skilled professional to take on the challenge of leading initiatives and driving sustainable technology and process change.

  • Lead the delivery of claims related initiatives into the commercial business.
  • Brisbane, Melbourne, or Sydney location.
  • Permanent role.

This position reports to the Senior Product Owner and involves facilitating the design, delivery, and management of complex initiative implementations into the Commercial & Personal Injury business. The successful candidate will enable delivery of value to customers in line with Protect Me and My Business Tribe missions and key results.

The purpose of this role is to work within the assigned Tribe Squad and partner with stakeholders from the business to deliver against C&PI business priorities. This includes coordinating delivery elements within the squad and working with the Senior Product Owner, peers, stakeholders, and SMEs to ensure successful delivery and realisation of benefits.

**Key Responsibilities**:

  • Support the Product Owner to translate the product roadmap into a program of work that delivers on mission outcomes and achieves MKRs.
  • Maintain a single view of Squad scope and delivery progress incorporating other LoB-specific change impacts as needed.
  • Maintain awareness of in-Squad dependencies and explore downstream impacts associated with timeline or scope changes, particularly where benefit realization will be impacted.
  • Demonstrate customer obsession by proactively understanding customers' needs and current pain points to improve claims customer experience.
  • Actively collaborate with the business, the Protect Me and My Business Tribe, and partners to support data-driven insights and solutions.

**Requirements**:

  • Minimum 7 years appropriate industry experience in general insurance.
  • Minimum 3 years' experience in the assigned Tribe Squad aligned business area - Commercial Claims or similar experience desired.
  • Knowledge of legislative and regulatory compliance requirements including GI COP / ICA / CHaaFS highly desired.
  • Proven experience in driving continuous improvement, innovation, or change initiatives, working in collaboration with others to achieve outcomes.
  • Experience representing business stakeholders in agile system development/enhancements translating product objectives into technology and process requirements.
  • Experience delivering outcomes in an environment requiring autonomous prioritization of time and resources across multiple significant initiatives and coordination of deliverables across peers and working groups.

**What We Offer**:

  • A range of flexible working and leave options.
  • Discounts and offers on retail favourite stores and insurance products.
  • Give back to our communities with payroll giving, donation matching, and paid volunteer leave.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Prioritize your work/life balance with our robust employee assistance program and dedicated employee council.

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