Housekeeping Team Lead

3 days ago


Brisbane, Queensland, Australia Accor Full time

Job Summary:

We are seeking a highly motivated and experienced Housekeeping Supervisor to join our dedicated Housekeeping Team at AccorHotels. As a Housekeeping Supervisor, you will play a key role in ensuring the highest standards of cleanliness and customer satisfaction in our hotel.

Key Responsibilities:

  • Team Leadership: Supervise a large team of Room Attendants to achieve our high standards of cleanliness and customer satisfaction.
  • Quality Control: Proactively inspect guest rooms to ensure they meet our quality standards and provide unique and memorable experiences for our guests.
  • Coaching and Development: Coach and develop Room Attendants to enhance their skills and knowledge, and provide feedback to improve their performance.
  • Operational Management: Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to our company standards.
  • Health and Safety: Ensure all team members handle all amenities, chemicals, and equipment according to specific instructions and Workplace Health & Safety standards.
  • Property Inspections: Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulations.

Requirements:

  • Leadership Experience: Exceptional attention to detail with previous Housekeeping leadership experience.
  • Communication Skills: Strong verbal and written communication skills.
  • Interpersonal Skills: Excellent interpersonal and time management skills with a friendly and outgoing personality.
  • Problem-Solving Skills: A quick thinker who can think on the spot to ensure the day runs as smoothly as possible.
  • Grooming and Presentation: Excellent grooming and presentation skills.
  • Team Player: A person who is not only a leader but also a team player, who will be hands-on to see their team succeed.


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