Service Delivery Manager

1 month ago

Melbourne, Victoria, Australia NetApp Full time

Job Title: Service Delivery Manager

NetApp is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for managing the day-to-day delivery of services to our customers.

Key Responsibilities:

  • Lead and manage a team of service delivery professionals to ensure timely and effective delivery of services to customers.
  • Develop and implement service delivery strategies to meet customer needs and improve service quality.
  • Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
  • Monitor and analyze service delivery metrics to identify areas for improvement and implement corrective actions.
  • Provide guidance and support to service delivery teams to ensure they have the necessary skills and resources to deliver high-quality services.

Requirements:

  • Proven experience in service delivery management, preferably in a technology or IT services company.
  • Strong leadership and management skills, with the ability to motivate and direct a team.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders.
  • Ability to analyze complex data and identify areas for improvement.
  • Strong problem-solving and decision-making skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading technology company and make a real impact on our customers' success.

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