Service Delivery Manager

1 month ago


Melbourne, Victoria, Australia Lighthouse Recruitment Full time

About the Role:

Lighthouse Recruitment is seeking a skilled Service Delivery Manager to lead our Home Care team in delivering exceptional care services to our clients. As a key member of our team, you will be responsible for ensuring the highest levels of customer satisfaction and quality care standards.

Key Responsibilities:

  • Develop and implement service delivery strategies to meet client needs and quality standards.
  • Lead a team of care professionals to provide high-quality care services.
  • Collaborate with stakeholders to identify and address service gaps and opportunities.
  • Analyze and report on service metrics and business performance.
  • Develop and manage budgets and financial reports.

Requirements:

  • Tertiary qualifications in health or business management/administration or accounting.
  • Experience in managing budgets and interpreting financial information.
  • A current and valid driver's license.

What We Offer:

  • Not-for-profit salary packaging up to $18,300 per year.
  • A choice of working location in one of two regional areas.
  • Paid training hours to build your skills.
  • A diverse and inclusive work environment.


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