Cloud Solutions Business Growth Strategist

5 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $70,000 - $110,000
Job Title:

Customer Success Manager

Key Responsibilities:

The Customer Success Manager will play a pivotal role in guiding customers through their business journey with our solutions. The position requires working directly with customers to increase satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio.

Key Milestones:
  1. Oversee key customer milestones throughout the customer lifecycle, from deal signature through system provisioning.
  2. Monitor implementation progress and business case achievement.

As the strategic point of contact for the customer, the CSM will leverage appropriate resources across functions to maintain overall customer health.

Benefits:

This role offers opportunities for growth, professional development, and making a meaningful impact on customer success.

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