Superannuation Support Specialist

4 days ago

Sydney, New South Wales, Australia beBeeSuperannuation Full time $90,000 - $120,000
Superannuation Support Specialist

Job Description:

As a Superannuation Support Specialist, you will play a crucial role in delivering exceptional customer experiences at our organisation. You will be the primary point of contact for customers, handling enquiries and providing specialised support for superannuation matters.

Key Responsibilities:

  • Provide expert support for superannuation enquiries, including insurance queries, account management, contributions, rollovers, and compliance matters.
  • Manage incoming customer enquiries via email, chat, and phone.
  • Handle customer feedback, complaints, and general enquiries with expertise and care.
  • Nurture relationships that will lead to long-term customer advocates.
  • Collaborate with internal teams to improve products and processes based on customer insights.

Required Skills and Qualifications:

To succeed in this role, you will need:

  • 2+ years of hands-on experience in superannuation customer support or working directly with super fund operations.
  • 2-3 years total experience in B2C customer support, customer success, or similar customer-facing roles.
  • Experience with customer support systems such as CRMs and online chat platforms.
  • Strong understanding of superannuation regulations, contribution rules, and member processes.
  • RG146 accreditation is highly preferred (we can support the right candidate in obtaining this).
  • Experience with life insurance and investments is advantageous.

Benefits:

This role offers:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About Us:

Our organisation is dedicated to transforming the way people think about and invest their money. We started with Spaceship Super and have since expanded to offer a range of innovative financial products and services.

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