Superannuation Support Professional
3 days ago
We are seeking a skilled Superannuation specialist to deliver exceptional support to our members, while also supporting customers across our products.
The ideal candidate will have a deep understanding of superannuation regulations and processes, as well as the ability to empathise with a diverse range of customers.
Beyond handling enquiries and solving problems, you'll play a key role in product development by connecting customer feedback with different areas of the business.
Key Responsibilities:- Act as our customers' primary point of contact, giving customers an internal voice and being our external ear
- Provide specialised support for superannuation enquiries, including insurance queries, account management, contributions, rollovers, and compliance matters
- Support customers across our managed investment and US Investing products
- Manage incoming customer enquiries via email, chat and phone
- Handle customer feedback, complaints and general enquiries with expertise and care
- Nurture relationships that will lead to long-term customer advocates
- Collaborate with internal teams to improve products and processes based on customer insights
This role will be based in Sydney. Candidates must have full working rights in Australia.
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