Guest Experience Manager

1 week ago

Sydney, New South Wales, Australia beBeeFrontOffice Full time $110,000 - $140,000
Job Opportunity

We are seeking an exceptional Front Office Professional to join our team on a full-time basis. The successful candidate will possess a positive attitude, resilience, and high leadership qualities.

The ideal candidate will lead and support the team in delivering outstanding guest experiences, act as a role model, share expertise, and inspire the team. Daily tasks will be completed accurately and efficiently, with guest arrivals and departures conducted with confidence. Personalised and proactive guest service will be provided at all times, with timely and professional resolution of guest complaints.

The successful candidate will maintain accurate guest accounts, including cash handling, and assist the Housekeeping & Maintenance departments as required. Key qualifications include:

  • Minimum 2 years of previous Front Office experience
  • Supervisory experience gained in a similar role
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and an unwavering positive attitude
  • A high level of self-motivation and confidence

This is an excellent opportunity for an ambitious individual to thrive and achieve in a diverse, expanding global organisation.

About the Role:

  • Lead and support the team in delivering outstanding guest experiences
  • Act as a role model, sharing expertise and inspiring the team
  • Ensure daily tasks are completed accurately and efficiently
  • Conduct guest arrivals and departures with confidence
  • Provide personalised and proactive guest service
  • Resolve guest complaints in a timely and professional manner
  • Maintain accurate guest accounts, including cash handling
  • Assist the Housekeeping & Maintenance departments as required

Team Benefits:

  • 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
  • Discount when visiting any of our restaurants, cafes, bars, or wellness retreats
  • 50% off The Coffee Club VIP membership
  • Furniture, Australia Zoo, Medibank insurance discounts
  • International career opportunities
  • Additional paid leave, including Birthday, Vaccine, and Study leave
  • Career progression and education assistance
  • Wellbeing programs (Uprise)
  • Reward and Recognition programs

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