Customer Experience Specialists

1 week ago

Wollongong, New South Wales, Australia beBeeCustomer Full time $50,000 - $80,000
Job Description:

As a sales and service consultant, you will be part of a dynamic team in a contact centre environment. Your role will involve taking inbound enquiries, identifying and converting new product opportunities, enhancing customer relationships, and championing self-service facilities and digital assets.

A day in the life of a sales and service consultant includes working collaboratively with colleagues to achieve goals and celebrate successes. You will have the opportunity to learn new skills, progress your career within the bank, and enjoy a range of employee benefits.

Key Skills and Qualifications:
  • Empathy
  • Patient communication skills
  • Good organisation skills
  • A passion for helping people achieve positive outcomes
Benefits:

The bank offers a competitive remuneration package, flexible working arrangements, and a genuine investment in the professional development of its people. Our contact centre is located in Wollongong and offers great amenities and close proximity to shops, cafes, and the beach.

Working Hours:

The hours of operation are from Monday to Friday 8.00 am - 8.00 pm and Saturday 9.00 am - 4.00 pm. All employees work on a rostered basis to cover this span of hours.

About Us:

Our bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, authentic member-owned banking that helps our members and communities be better off.

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