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Front-Line Support Representative
3 weeks ago
As a front-line support representative, you will be the initial point of contact for our service customers. You will showcase your friendly and professional demeanor to handle service bookings and provide customer service assistance in a timely and accurate manner.
Key Responsibilities- Manage phone calls and resolve inquiries in a courteous and professional way
- Audit and process service bookings on the system
- Offer support with other administrative tasks and data entry as needed
To succeed in this role, you must possess:
- Previous experience in admin, reception and/or customer service positions
- A customer-centric mindset with excellent communication and interpersonal skills
- The ability to organize and manage time effectively in a busy work environment
- Exceptional attention to detail, administrative skills and general computer proficiency
Required skills include:
- Phone etiquette and conflict resolution skills
- Effective time management and prioritization
- Excellent written and verbal communication skills
This role offers the opportunity to work in a fast-paced environment, develop new skills and contribute to the success of our team.
What We OfferWe offer a supportive work environment, opportunities for growth and development, and competitive compensation packages.
