Front Line Patient Care Specialist

2 weeks ago


Adelaide, South Australia beBeeService Full time $45,000 - $84,000
Customer Service Representative Opportunity

We are seeking a passionate and organised individual to provide exceptional front-line service to patients and stakeholders in a fast-paced, professional medical environment.

This is a full-time opportunity that operates Monday to Friday, with shifts scheduled between 7:00 AM and 7:00 PM. You will be based in one of our Adelaide clinics, which may require travel between locations.

Key Responsibilities:

  • Manage complex patient bookings via inbound and outbound calls
  • Deliver top-tier patient care, including registration, scheduling, and addressing queries
  • Handle inquiries from key stakeholders, including referrers
  • Communicate with medical professionals and assist with results and admin duties
  • Finalise billing and other essential support tasks
  • Work across both call centre and reception shifts with flexibility

About You:

  • You're eager to learn, adapt, and grow in a fast-paced environment
  • You have exceptional customer service skills and a patient-first attitude
  • Strong communication, attention to detail, and multitasking are second nature to you
  • A positive attitude and team spirit are essential in our collaborative environment
  • Experience as a medical receptionist or familiarity with medical terminology is a plus (but not required)
  • Customer service experience is a must

Comprehensive Training Provided:

To set you up for success, you'll take part in a five-week, full-time training program at our Hampstead Gardens training centre. This structured program will equip you with the skills, systems knowledge, and confidence to excel in your new role.

Benefits:

  • Corporate discounts from over 100 retailers
  • Health insurance discounts for you and your family
  • Free medical imaging for family members
  • Access to well-being programs and expert counselling support for you and your family
  • Recognition program to celebrate your service and commitment
  • Uniform allowance, outstanding tearoom supplies, social events, and an unforgettable Christmas party


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