Diagnostics Instrumentation Specialist

1 week ago

Melbourne, Victoria, Australia beBeeInstrumentation Full time $100,000 - $115,000
Job Overview

We are seeking an experienced Diagnostics Instrumentation Specialist to support customers with repair, installation and maintenance of instrumentation across VIC.

  • Effect instrument installations, commissioning and customer training on instrument maintenance.
  • Plan regular customer visits to deliver preventative maintenance on BD instruments; these include Laboratory Automation and Diagnostic family of instruments.
  • Perform remedial maintenance on a nominated range of equipment in a professional and customer-oriented manner.
  • Maintain accurate service records through diligent and timely use of service reports and the customer database.
  • Communicate with Account Managers, Technical Product Specialists and Sales Managers on potential sales opportunities.
  • Effect tight control of the service parts movements and usage allocated to your responsibility.
  • Assess and report on product performance, faults etc and make recommendations for improvement.
  • Maintain a high level of product knowledge for all instruments. Participate and keep current with training on new instrument models.
  • Provide customers with quotations for instrument repairs.
  • Discuss service requirements with customers and look for opportunities to sell service contracts.
  • Adhere to the requirements of the Quality Management System as maintained by our organization.

Key Qualifications:

  • Certificate, Diploma or Degree qualifications in electronics, engineering or similar discipline mandatory. Bachelor of Engineering (Mechatronics) is highly regarded.
  • A minimum of five years' experience in Diagnostic instrumentation service required. (Experience in laboratory automation a definite advantage)
  • Good communication and interpersonal skills required and able to accommodate the requirement of frequent domestic and international travel.
  • Component knowledge level of computer hardware and software familiarity and data management ability required.
  • IT infrastructure, computer networking ability with proven experience mandatory
  • Ability to perform Applications & Operating Systems configurations, updates and upgrades.

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