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Technical Support Team Leader

3 weeks ago

Sydney, New South Wales, Australia beBeeSupport Full time $80,000 - $120,000
Job Summary

We are seeking a seasoned Technical Support Team Lead to oversee the work of their technical team and drive delivery of unsurpassed support and service.

This is a mid-senior level full-time Information Technology role responsible for effectively managing, coaching, and developing the Support Team.

The ideal candidate will possess strong interpersonal skills, be able to communicate complex issues with all audiences, and have experience in customer-facing roles, preferably in the waste management industry.

Responsibilities
  • Oversee the work of the technical team
  • Manage, coach, and develop the Support Team
  • Drive delivery of key support metrics, best practices, knowledge-based content, and methodologies
  • BUILD STRONG RELATIONSHIPS WITH KEY CUSTOMERS TO ENSURE THEIR NEEDS ARE MET AND EXCEEDED
  • Delegating work and assignments to team members
  • Ensure cases are managed at a high level of quality, meeting Service Level Agreements
  • Take ownership of customer issues and follow problems through to resolution
  • Process optimization in coordination with other departments
Candidate Profile
  • Degree in business or IT-related discipline
  • Proactive, positive self-starter with a passion for continually improving processes
  • Strong commitment to ensuring customers' business objectives are achieved
  • Ability to prioritize customer needs and escalate issues where required
  • Possess effective communication and interpersonal skills
  • Able to de-escalate tense incidents and situations
  • Customer / Service Support Background an advantage
  • Experience in Waste Management Industry an advantage
Requirements
  • Mid-Senior level
  • Full-time
  • Information Technology
What We Offer

You will be part of a dynamic team that values connection, collaboration, and creativity. This is an opportunity to map out a career with a company that is growing, evolving, and setting new ways of working.

We deliver practical solutions for improved profitability and environmental resilience across the globe. With over 5,000 customers across 23 countries, our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries.